Retailers are embracing new technologies to tackle workforce and operational challenges.

In today’s competitive climate, technology is helping to solve pain points for customers and associates alike. In this 12th annual Store Operations Benchmark Report, InContext and Retail TouchPoints surveyed 120+ retail executives to identify emerging trends and unique challenges facing the retail industry, including:

How technology is alleviating associate pressures
New operational solutions that drive efficiency
Investment in mobile apps and omnichannel experiences

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